Ver en Espaņol
 Error: You must enable JavaScript to use this site. Click here for instructions on enabling JavaScript.
Forgot MyScripps Username?
Forgot Password?
MyChart ® Epic Systems Corporation

New User?
Sign Up Now

Learn More...

MyScripps Frequently Asked Questions

Enrollment Questions
What is MyScripps?
Is there a fee to use MyScripps?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyScripps?
Why are certain test results not shared electronically via MyScripps?
If some of my health information on MyScripps is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
How do I review my previous patient portal information?
How do I see orders from my doctor?
MyScripps For My Family
Can I view a family member's health record in MyScripps?
Can I ask questions regarding a family member from my MyScripps account?
Can my spouse and I share one MyScripps account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my demographics (e.g., home address, e-mail address, phone number)?
Billing
Who do I call if I have a question about my Scripps Clinic, Coastal or Cardiovascular bill?
Who do I call if I have a question about my Scripps Hospital bill?
How do I turn off paperless billing?
Can I send a message to the billing department from my MyScripps account?
Technical Questions
How is MyScripps secure?
What is your privacy policy?
I was logged out of MyScripps, what happened?
What do I need to use MyScripps?

What is MyScripps?

MyScripps offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyScripps, you can use the Internet to:

Return to Top

Is there a fee to use MyScripps?

MyScripps is a free service offered to our patients.

Return to Top

How do I sign up?

Patients who wish to participate will be able to enroll during their clinic visit or issued a MyScripps activation code at the end of their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call the MyScripps Patient Support Line at 1-888-668-8338 to get one or ask to sign up during your next office visit.

Return to Top

Who do I contact if I have further questions?

You can call our MyScripps Patient Support Line at 1-888-668-8338.

Return to Top

When can I see my test results in MyScripps?

Your test results are released to your MyScripps account after your physician has reviewed them. This is generally within 4 days.

Return to Top

Why are certain test results not shared electronically via MyScripps?

Your provider is able to determine which types of test results are able to be accessed through MyScripps. Further, tests of a very sensitive nature are not released to MyScripps.

Return to Top

If some of my health information on MyScripps is not correct, what should I do?

Your MyScripps information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

Return to Top

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyScripps should not be used for urgent situations. Please call your doctor's office if the situation requires immediate attention or dial 911 if it is an emergency.

Return to Top

How do I review my previous patient portal information?

To review your previous patient portal records, please visit the Legacy Patient Portal. You have until August 1, 2017 to review this information.

Return to Top

How do I see orders from my doctor?

To see a list of orders and or referrals your doctor has placed, you can go to the Visits tab and choose Upcoming Tests and Procedures.

Return to Top

Can I view a family member's health record in MyScripps?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyScripps account, and then connect to information regarding their family member. Adult to Adult proxy access will require a DPR to be filled out in person. Adult to child will require onsite ID confirmation before proxy access can be granted. Please visit one of our medical facilities to request access to this convenient service.

Return to Top

Can I ask questions regarding a family member from my MyScripps account?

MyScripps offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Return to Top

Can my spouse and I share one MyScripps account?

No, due to the sensitive nature of medical information, each adult must establish their own MyScripps account.

Return to Top

I forgot my password. What should I do?

You may contact our MyScripps Patient Support Line at 1-888-668-8338 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

Return to Top

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You can request a new activation code at your next appointment, or you can use the Self Sign Up option on the MyScripps homepage. If you continue to have difficulties, please call us at 1-888-668-8338 for further assistance.

Return to Top

Where can I update my demographics (e.g., home address, e-mail address, phone number)?

You can change some of your demographic information from within your patient portal account, and it will update the information we have on file for you.

Return to Top

Who do I call if I have a question about my Scripps Clinic, Coastal or Cardiovascular bill?

Please call (888)996-3729 for assistance.

Return to Top

Who do I call if I have a question about my Scripps Hospital bill?

Please call (800)690-9070 for hospital bill assistance.

Return to Top

How do I turn off paperless billing?

To disenroll in paperless billing, and to start receiving paper statements, please follow the instructions below:

Even when you opt out of paperless billing, you will still receive all of the electronic options available with the portal. You will receive a paper statement, but you are still going to receive the e mails associated with billing and be able to pay online via MyScripps like you did before you opted out. The only difference is that you will now receive a paper statement as well.

If you do not want to continue to receive these notifications, you will have to uncheck them under the Notifications Settings within your accounts.

Return to Top

Can I send a message to the billing department from my MyScripps account?

To send a message to the billing department, please follow the steps below:

Return to Top

How is MyScripps secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyScripps messaging is done while you are securely logged on to our website.

Return to Top

What is your Privacy Policy?

MyScripps is owned and operated by Scripps Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Scripps Health.

Return to Top

I was logged out of MyScripps, what happened?

We aim to protect your privacy and security of your information. While logged into MyScripps, if your keyboard remains idle for 10 minutes or more, you will be automatically logged out of MyScripps. We recommend that you log out of your MyScripps session if you need to leave your computer for even a short period of time.

Return to Top

What do I need to use MyScripps?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

Return to Top